The solution to aim for is to learn how to handle negative feedback because if you don’t it will affect your motivation to improve the product.
We’ve been there done that.
The solution is separate yourself mentally from the product. You and the product are two different things. So when somebody gives a product feedback they refer to the product and not your value as a human being.
It’s simple but can take time time to adopt that kind of perspective but it’s worth it.
Handling negative feedback can be frustrating but it’s really necessary for your personal improvement as a business owner. If you want your business to grow you must grow yourself as well. so listen, learn, and iterate and grow.
Not all feedback is created equal or is gold.
For example feedback that’s coming from your paying customers has one weight and feedbac from people that haven’t tried your product or are in a completely different niche brings 0 importance.
Should you actively seek feedback?
Absolutely. You want to know where your blind sports are.
The benefits of feedback is that it allows you to better prioritize what features to implement in your SaaS product.
Otherwise you and your team can set priorities but what if another piece of functionality is more valuable to your customers?